Luxenook Private Limited (“we,” “our,” “us”) operates fitvoguez with a strong commitment to providing a refined and stress-free shopping journey for our users (“you,” “your”). Every order is handled with precision to ensure it arrives at your doorstep in perfect condition and within the estimated timeframe. This policy outlines the shipping and delivery guidelines applicable to all purchases made on our platform. By placing an order, you agree to these terms, and we work diligently to make your shopping experience enjoyable and hassle-free.  

FASHION DELIVERED ACROSS THE NATION    
We ensure our stylish collections reach customers throughout India, making fashion easily accessible no matter where you are. While we currently do not offer international delivery, we continuously explore ways to expand our reach. Whether you reside in a bustling city or a serene town, your favorite fashion pieces are just a few clicks away. Our expanding logistics network allows us to serve more locations every day. We collaborate with reliable courier services to guarantee timely and secure deliveries, and updates on our service areas are available on our website.  

PROCESSING YOUR ORDER WITH CARE  

• Swift Processing: Orders typically enter the processing stage within 1-2 business days after confirmation.  
• Attention to Detail: Each product is carefully inspected and packed to maintain its quality during shipment.  
• Non-Business Days: Processing times do not include weekends and public holidays.  
• Notifications: You will receive an email update once your package is prepared for dispatch.  
• Reliable Handling: Every order is managed efficiently to ensure a smooth journey from our warehouse to your doorstep.  

ESTIMATED DELIVERY DURATIONS    
Standard delivery takes approximately 3-8 business days, depending on your location. We collaborate with top-tier logistics providers to ensure punctual and safe shipments. While we strive to meet estimated delivery timelines, external factors may sometimes lead to unforeseen delays. If your order experiences any setbacks, our customer support team is available to assist and provide updates. Our priority is keeping you informed throughout the process to deliver a seamless experience.  

MISSED DELIVERIES AND NEXT STEPS    
If a delivery attempt fails due to an incorrect address or the recipient’s unavailability, the courier will make up to two additional attempts. If the delivery remains unsuccessful, the package may be returned to our facility. You can request a re-delivery, though additional shipping charges may apply. To prevent missed deliveries, ensure that someone is available to receive the order at the provided address. If you anticipate any challenges in accepting your package, contact our support team for assistance.  

LOST OR DAMAGED SHIPMENTS: OUR SUPPORT PROMISE    
If you receive a damaged product, notify our support team within 48 hours and provide images for verification. After reviewing the claim, we will arrange for a replacement or process a refund based on the situation. In case of a lost shipment, we will coordinate with our courier partners to investigate and resolve the issue. Every order is carefully packed to minimize damage risks during transit. Your satisfaction is our priority, and we are dedicated to ensuring a smooth and dependable shopping experience.  

EXTRA CARE FOR PREMIUM AND DELICATE ITEMS  

• Special Handling: Some products, such as fragile, oversized, or high-value items, require additional care in shipping.  
• Product-Specific Guidelines: Shipping details for these items will be mentioned on their respective product pages.  
• Preventive Packaging: Our team uses enhanced packaging techniques to ensure these products reach you in perfect condition.  
• Pre-Purchase Awareness: Reviewing product details before ordering can help ensure a smooth experience.  
• Dedicated Assistance: If you have concerns about receiving exclusive items, our support team is always available to help.  

NEED HELP? WE’RE HERE FOR YOU    
If you have any shipping-related queries, our dedicated support team is ready to assist. Contact us at luxenookprivatelimited@gmail.com and we will respond promptly to address your concerns. We are committed to providing solutions that enhance your shopping experience. Your trust means the world to us, and we take pride in delivering fashion with elegance and reliability. Thank you for choosing fitvoguez, where sophistication meets convenience right at your doorstep.